Oceaneros Refund and Returns Policy

Return Policy

Effective Date: October 3, 2023

At Oceaneros, we strive to ensure you’re satisfied with every purchase. Due to the custom nature of our products, we have specific guidelines for returns and refunds, aligning with our fulfillment partners’ policies.

1. Order Issues and Defective Products

If your product arrives damaged, defective, or with a printing error, we are happy to replace or refund it. Please contact us within 30 days of receiving the product with a detailed description of the issue and photos of the damage. Once your claim is approved, a replacement or refund will be processed at no additional cost to you.

2. Wrong Address or Unclaimed Packages

If an order is returned due to an incorrect address or unclaimed by the recipient, reshipment costs will be the responsibility of the customer. Please ensure that your shipping address is correct before completing your order.

3. Returns and Exchanges

Because each product is made to order, we do not accept returns or exchanges unless the product is defective or there is an issue caused by us (such as a printing error or wrong item shipped).

4. Non-refundable Items

• Customized products that were made according to the customer’s specifications.

• Items that have been used, worn, or washed.

• Orders canceled after production has started.

5. Order Cancellations

Orders can only be canceled within 2 hours of placing the order. After this period, the fulfillment process begins and cancellation is no longer possible.

6. Refund Process

Refunds will be processed back to the original payment method once approved. Please allow 5-10 business days for the refund to appear in your account, depending on your bank.

7. Contact Us

For any issues or questions, contact us at support@oceaneros.com within the applicable timeframe, and we will work with you to resolve the issue as quickly as possible.

Thank you for shopping with Oceaneros and supporting our mission to protect and preserve our oceans.